At trottigreen.com, we are committed to ensuring complete customer satisfaction. If you are not fully satisfied with your purchase, we are here to help with our simple and transparent return and refund policy.

Returns :

•Return Period : You have 30 days from the date of receipt of your order to initiate a return.

•Condition of Products : Returned products must be in their original condition, unused, with intact tags, and accompanied by all original accessories and packaging.

•Return Process : To initiate a return, please contact our customer support team at support@trottigreen.com, providing your order number and a brief explanation of the reason for the return. Our team will guide you through the return process.

•Required Documentation : Returned items must be accompanied by the receipt or proof of purchase.

Refunds :

•Refund Processing : Once we receive and inspect your return, we will process the refund as quickly as possible. You will be informed of the receipt and approval of your return.

•Refund Method : The refund will be processed using the payment method used for the original purchase, unless otherwise specified by you. The refund processing time is 14 days from the receipt of the returned item.

•Return Shipping Costs : Return shipping costs are the responsibility of the customer, except in the case of a defective product or an error on our part in the order.

Exchanges :

•Exchange Process : If you wish to exchange an item, please contact our customer service at support@trottigreen.com to arrange the exchange.

•Stock Availability : Exchanges are subject to stock availability. If the requested item is unavailable, a refund will be offered.

Exceptions :

•Customized Products : Customized or engraved products are not eligible for returns, except in cases of manufacturing defects.

•Defective Products : Defective products are covered by our warranty and can be returned for replacement or refund, according to your preference.

Contact :

For any further questions regarding our return and refund policy, feel free to contact our customer support team at support@trottigreen.com. We are here to assist you and provide you with the best possible shopping experience.